Refund and Return Policy

Refund & Return Policy for LED Products
Thank you for purchasing our LED products. We strive to ensure your complete satisfaction. Please review the following policy carefully before requesting a return or refund.

1. Eligibility for Returns
   Timeframe: You may request a return within 7days of receiving the product (unless otherwise stated for specific items).

Condition:

The product must be unused, in its original packaging, and free from damage or modifications.

Proof of purchase (order number/invoice) is required.

Non-Returnable Items:

Custom-made or specially ordered LED products (e.g., tailored sizes/colors).

Products damaged due to misuse, improper installation, or accidents.

2. Refund Process
   Request Submission: Contact our support team at sales001@tbdled.com with your order details and reason for return.

Approval: We will respond within 2 business days to confirm eligibility and provide return instructions.

Return Shipping:

For defective/wrong items: We cover return shipping costs.

For non-defective returns: Customer pays return shipping.

Refund Issuance: Once the returned item is inspected, your refund will be processed within 5–7 business days via the original payment method.

3. Refund Methods
   Refunds are issued to the original payment source (credit card, PayPal, etc.).

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Warranty & Defective Products
   Our LED products come with a [1]-year limited warranty (refer to product documentation).

For defective items within the warranty period, contact us for repair, replacement, or refund.

5. Exceptions
   Returns will not be accepted if:

The product shows signs of tampering or physical damage caused by the customer.

The return request is made after the 7-day window.

6. Contact Us
   For questions or assistance:

Email: sales001@tbdled.com

Phone: 0755-27675851

Hours: Mon–Fri, 9:00 AM–6:00 PM [Beijing Time]

Note: This policy is subject to change.gion], additional terms may apply.